Terms and Conditions and Delivery Policy
Welcome to Kamel Kross. These terms apply to purchases through kamelkross.com, together with our Returns, Refunds and Cancellation Policy.
1. Orders and Payments
Orders are subject to stock availability and payment confirmation.
Prices are displayed in South African rand (ZAR). Applicable delivery charges and the total payable will be shown before you complete your purchase.
Please check your items, sizes, delivery address and contact details before placing an order.
If an item becomes unavailable after payment, we will notify you promptly and refund the amount paid for the unavailable item within 30 days of notification. We will only substitute an item with your agreement.
2. Product Information
We aim to display accurate product descriptions, sizes, colours and prices.
Screen settings may affect how colours appear, but products must still match their descriptions in all material respects.
If a material error affects your order, we will contact you to resolve it fairly and in accordance with the law.
3. Delivery Areas, Charges and Times
We deliver to the locations available at checkout. Delivery charges and estimated delivery times will be provided before you place your order.
Different arrangements for pre-orders or custom-made items will be communicated before purchase.
Delivery times are estimates unless we expressly agree to a specific deadline. If a delay occurs, we will provide an update and explain your options.
4. Delayed or Unfulfilled Orders
If we do not fulfil your order within 30 days, or another period agreed with you, you may cancel by giving seven days’ written notice, where applicable under South African law.
Any additional statutory cancellation rights remain available.
5. Delivery Details and Missed Deliveries
Provide an accurate delivery address and ensure someone is available to receive the parcel.
If an incorrect address or missed delivery causes additional courier costs, we will explain and agree on any reasonable redelivery charge before proceeding.
Kamel Kross remains responsible for the goods until delivery as required by law.
6. Lost, Damaged or Incorrect Parcels
Contact us if your parcel is lost, arrives damaged or contains incorrect items.
We will investigate with the courier and arrange an appropriate resolution. Please keep packaging and provide photographs where possible to help us investigate.
Your statutory rights are not dependent on providing photographs or retaining packaging.
7. Returns, Refunds and Cancellations
Please refer to our separate Returns, Refunds and Cancellation Policy for return conditions, cooling-off rights, exchanges and refund arrangements.
That policy forms part of these terms.
8. Website Content
Kamel Kross branding, photographs and website content may not be reproduced commercially without permission or another lawful basis.
9. Privacy
Personal information is handled in accordance with our separate Privacy Policy.
10. Consumer Rights and Disputes
These terms are governed by South African law and do not exclude or limit your statutory consumer rights.
Please contact us first so we can try to resolve any complaint. You may also approach an appropriate consumer protection body, ombud or court.
Changes to these terms apply to future purchases and will not retrospectively reduce your rights under an existing order.
11. Business and Contact Details
Trading name: Kamel Kross
Email: info@kamelkross.com
Telephone: +27 67 102 3564
Website: https://kamelkross.com